Refund Policy

Refund eligibility

A credit pack is eligible for a full refund when both conditions are met:

• The request is submitted within 7 calendar days of purchase.
• No credits from that purchase have been consumed.

When purchases are not refundable

Credit packs are generally not refundable after any included credits have been used, or when the request is submitted after the 7-day window. This prevents completed processing work from being reversed after delivery.

Exceptions

We will review requests involving duplicate charges, purchased credits that were not added to the account, or a material technical failure that prevented the service from being used. Depending on the circumstances, we may provide a full refund, a partial refund, or replacement credits.

How to request a refund

Email support@tokviewer.app from the address associated with your tokviewer.app account. Include your order ID and a short explanation. Do not send card numbers or other sensitive payment information.

Refund processing

Approved refunds are returned to the original payment method. The time needed for the funds to appear depends on the payment provider and the customer's bank. Refunded credits will be removed from the account.

Payment disputes and legal rights

We may issue a refund when necessary to resolve billing errors, prevent fraud, or reduce payment disputes. Nothing in this policy limits consumer rights that cannot be waived under applicable law.